Return & Refund Policy

Hamari priority aapki satisfaction hai. Agar aap apne purchase se poori tarah khush nahi hain, toh hum yahan aapki madad ke liye hain.

1. Return Window (Wapsi ki Samay Seema)

* Aap product delivery ke baad [24h] ke andar return request raise kar sakte hain.

* Is samay ke baad bheji gayi request sweekar nahi ki jayegi.

2. Return ki Shartein (Conditions for Return)

Product tabhi wapas liya jayega agar:

* Product unused aur original condition mein ho.

* Original packaging, tags, aur labels lage hue hon.

* Aapke paas purchase ka bill ya invoice ho.

* Product damaged ya defective condition mein mila ho (Iske liye delivery ke 24-48 ghanton mein report karna zaroori hai).

3. Non-Returnable Items (Jo Items Wapas Nahi Honge)

Neeche diye gaye items return ya exchange nahi kiye ja sakte:

* Perishable goods (jaise khane-peene ki cheezein).

* Personalized/Customized products.

* Innerwear aur Hygiene products (Health reasons ki wajah se).

* Final Sale/Clearance items.

4. Refund Process (Paisa Wapas Milne ka Tarika)

* Jaise hi humein aapka return kiya hua product mil jayega, hamari team uska Quality Check karegi.

* Approval ke baad, refund process shuru hoga. Paisa aapke original payment method mein [7-10] working days ke andar credit ho jayega.

* Agar aapne COD (Cash on Delivery) chuna tha, toh hum aapse bank details maangenge ya Store Credit offer karenge.

5. Shipping Costs (Shipping ka Kharcha)

* Defective/Wrong Product: Agar humari galti se galat ya kharab saman mila hai, toh shipping ka poora kharcha hum uthayenge.

* Change of Mind: Agar aapko product pasand nahi aaya aur aap wapas kar rahe hain, toh return shipping charges [Customer/Store] ko dene honge.

6. Kaise Return Karein? (How to Initiate?)

Return shuru karne ke liye:

* Humein [owndeal16@gmail.com] par mail karein ya [8709947918] par WhatsApp karein.

* Apna Order ID aur product ki photos zaroori bhejien.